SHIPPING & PAYMENT

Order Confirm 

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you. 

Order Processing

Once your order is confirmed, your items will be prepared for shipping. Most items take 2-6 business days to be processed. 

Shipping 

We deliver to the next countries:  The Unite States(exclude Hawaii/Alaska/Puerto Rico), Mexico, Canada, Germany, France, The United Kingdom; below you can see shipping rates for every country.

    Take some countries for example:
    United States:shipping cost $6.9 for orders less than $59, Free shipping for orders over $59;

      

    Delivery

    Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment.

    Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

    Estimated Standard Shipping Time: 

    • United States: 6 ~ 12 business days
    • United Kingdom: 6 ~ 8 business days
    • Europe:  6 ~ 12 business days
    • Mexico, Canada: 8~15 business days

    Affected by Covid-19, there will be some delay on the delivery. 

    Custom Tax or Duty

    Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, we can refund 30% of the tariffs. Please keep the receipt of the payment and contact our customer service by submitting a ticket.  

    Payment

    We accept credit card and paypal payment for your ordering in Pinokiss.com online. You can choose the payment method during the order process. 

    Credit Card

    Paying by credit card is safe, easy and convenient at Pinokiss.com. We currently accept the following forms of card type:

    • VISA
    • MasterCard
    • Japanese Credit Bank (JCB)
    • Diners Club & Discover
    • Maestro

    Pinokiss does not store or review your credit card information. As such, should any issues arise regarding your credit card transaction, please contact your credit card company. Pinokiss cannot accept any responsibility for any credit card payment issues. 

    PayPal

    With PayPal you can send payment quickly and securely online. You can pay with credit card, debit card or through your bank account. Once your order is submitted, you will be redirected to PayPal’s site where you can make the payment.